Code of Conduct

Visitor Code of Conduct

The team at Arcades Shopping Centre are committed to making your visit a safe and enjoyable experience within a family friendly environment.  With this in mind we ask that you please observe our centre rules to ensure an experience that all of our visitors can enjoy.

The following are not allowed:

  • Aggressive, abusive, violent or otherwise threatening or confrontational behaviour towards centre staff or any member of the public
  • Any actions that may be perceived as intimidating, for example the wearing of motorcycle helmets and hoods, or any groups loitering either in the centre or car park
  • Anti-social behaviour, including swearing, shouting, spitting
  • With the exception of mobility scooters and wheelchairs, vehicles are not allowed within the centre. Vehicles not permitted include cycles, skateboards, roller blades, segways, scooters, micro or electric scooters or any similar product
  • Cycles must not be walked through the centre
  • Use of a drone, this includes inside or over the centre or car parks or anywhere else within the centre’s periphery
  • Running, climbing or sitting on any escalator, balustrade, barrier, planting, fence or railing
  • Blocking access to any entrance, exit, emergency exit, retail unit, corridor or parking area
  • Sitting on the floor, both on the mall or within the Food Court area and externally on any paths, landscaped areas or in the car park
  • Misuse of shopping trolleys, please use the direct trolley route from store to the centre car park.  Shopping trolleys are not permitted anywhere else in the centre
  • Leafleting, canvassing or the conducting of any interviews and surveys within the malls or car parks unless agreed by Centre Management in advance
  • Unauthorised selling of goods on the malls or car park
  • Filming and photography are not permitted unless agreed by Centre Management in advance. The use of tripod equipment is not permitted.  If you want to film within the centre, please come to the centre management office to discuss with us first.  Taking photographs of family or friends is fine
  • Shirts / tops and footwear must be worn
  • Dropping litter
  • Busking

 

There are also legal conditions which visitors must comply with:

  • There is a strict no smoking policy (including vaping) inside the centre or car park
  • Alcohol is only to be consumed within licensed premises. Customers must stay within the boundaries of the premises that they have purchased their drink from
  • Possession of any type of weapon is prohibited

In the event that that a temporary or short-term requirement is needed to comply with national legislation and/or local restrictions, the centre will display clear direction of what is necessary and ask that all visitors follow the directions.  For example, the Covid-19 pandemic resulted in the introduction of public safety measures, including social distancing and wearing of face coverings; a range of signage within the centre and support from X team members helped make the measures clear to all visitors.

 

This list does not cover everything.  Arcades Shopping Centre is private property, and we reserve the right to deny entry to any visitor or ask any visitor to leave whose actions we feel are inappropriate. 

 

Thank you for taking the time to read our Visitor Code and we look forward to welcoming you at Arcades very soon.

OPENING TIMES

Monday – 8.30am to 5.30pm
Tuesday – 8.30am to 5.30pm
Wednesday – 8.30am to 5.30pm
Thursday – 8.30am to 5.30pm
Friday – 8.30am to 5.30pm
Saturday – 8.30am to 5.30pm
Sunday – 10am to 4pm
*Check individual store opening times

CHRISTMAS OPENING TIMES

Wednesday1st December 8.00am – 5.30pm
Thursday 2nd December 8.00am – 5.30pm
Friday 3rd December 8.00am – 5.30pm
Saturday 4th December 8.00am – 5.30pm
Sunday 5th December 10.00am – 4.00pm
Monday 6th December 8.00am – 5.30pm
Tuesday 7th December 8.00am – 5.30pm
Wednesday 8th December 8.00am – 5.30pm
Thursday 9th December 8.00am – 5.30pm
Friday 10th December 8.00am – 5.30pm
Saturday 11th December 8.00am – 5.30pm
Sunday 12th December 10.00am – 4.00pm
Monday 13th December 8.00am – 5.30pm
Tuesday 14th December 8.00am – 5.30pm
Wednesday 15th December 8.00am – 5.30pm
Thursday 16th December 8.00am – 5.30pm
Friday 17th December 8.00am – 5.30pm
Saturday 18th December 8.00am – 5.30pm
Sunday 19th December 10.00am – 4.00pm
Monday 20th December 8.00am – 5.30pm
Tuesday 21st December 8.00am – 5.30pm
Wednesday 22nd December 8.00am – 5.30pm
Thursday 23rd December 8.00am – 5.30pm
CHRISTMAS EVE 8.00am – 5.00pm
CHRISTMAS DAY CLOSED
BOXING DAY 10.00am  – 4.00pm
Monday 27th December 10.00am  – 4.00pm
Tuesday 28th December 10.00am – 4.00pm
Wednesday 29th December 8.00am – 5.30pm
Thursday 30th December 8.00am – 5.30pm
Friday 31st December 8.00am – 5.00pm
Saturday 1st January 2022 CLOSED
Sunday 2nd January 2022 10.00am – 4.00pm
Monday 3rd January 2022 10.00am – 4.00pm
Tuesday 4th January 2022 8.00am – 5.30pm
*Check individual store opening times

ACCESSIBILITY STATEMENT

This site has been designed to meet the Web Content Accessibility Guidelines 1.0. Arcades Shopping Centre is making great efforts to ensure that all web content is accessible to people with disabilities. If you cannot fully access the information on a particular page, please contact us and  will do our best to make the information available to you, possibly in an alternative format.

Access to the website may be suspended temporarily and without notice in the case of failure, maintenance or repair or for reasons beyond Arcades Shopping Centre‘s direct control.

PRIVACY POLICY

Arcades Shopping is committed to protecting your personal information when using the our website. Use of this website constitutes acceptance by you of this Privacy Policy. If you do not wish to accept this Privacy Policy, please leave this website immediately.

The purpose of this policy is:

This privacy policy governs only this website at www.arcadesshopping.co.uk – other sites to which this website may be linked are not covered by this policy.

 

Data Protection

We do not sell, share or transfer this information except as set out in this privacy policy.

We use your information for the purposes of advertising, marketing and public relations and only for as long as is necessary for those purposes.

Under the Data Protection Act you have the right to request a copy of the personal information Arcades Shopping holds about you and to have any inaccuracies corrected.

Please see below for contact details. A small fee may be payable.

 

Data Capture

When using data capture on this website, we only collect basic personal information about you, that is:

Name
Email address
Geographical address
Phone number
Mobile and Landline telephone number
Age
Gender